Licensing & Regulation
At Dukes Casino, we prioritize providing a secure and fair gaming environment for our players in the United Kingdom. Our operations are fully licensed and regulated by the UK Gambling Commission (UKGC), ensuring adherence to the highest standards of integrity and transparency.
UK Gambling Commission License
The UKGC, established under the Gambling Act 2005, serves as the principal regulatory body overseeing gambling activities within Great Britain. Its primary objectives include:
- Preventing Gambling from Being a Source of Crime or Disorder: Ensuring that gambling operations are free from criminal influence and conducted fairly.
- Ensuring Fair and Open Gambling: Guaranteeing that all games and betting activities are transparent and equitable.
- Protecting Children and Vulnerable Persons: Implementing measures to prevent underage gambling and safeguard those susceptible to gambling-related harm.
As a UKGC-licensed operator, Dukes Casino complies with all regulatory requirements, including:
- Age and Identity Verification: Confirming that all players are at least 18 years old and verifying their identities to prevent fraud and underage gambling.
- Fair Gaming Practices: Utilizing certified Random Number Generators (RNGs) and regularly auditing our games to ensure fairness.
- Responsible Gambling Measures: Providing tools and resources to help players manage their gambling activities responsibly.
- Anti-Money Laundering (AML) Compliance: Implementing robust procedures to detect and prevent money laundering activities.
Remote Gambling License
Operating as an online casino, Dukes Casino holds a Remote Casino Operating License issued by the UKGC. This license permits us to offer a wide range of casino games, including slots, poker, roulette, and blackjack, to players via our website and mobile platforms. Holding this license signifies our commitment to maintaining:
- Technical Standards Compliance: Ensuring our gaming software meets the UKGC's technical standards for online gambling.
- Data Protection: Safeguarding player information through advanced security measures and compliance with data protection laws.
- Financial Integrity: Keeping player funds in segregated accounts to protect them in the event of insolvency.
Player Protection and Support
Our dedication to player welfare is reflected in the following initiatives:
- Self-Exclusion Options: Allowing players to exclude themselves from our platform for specified periods if they feel their gambling is becoming problematic.
- Deposit Limits: Enabling players to set daily, weekly, or monthly deposit limits to manage their spending.
- Access to Support Organizations: Providing information and links to organizations such as BeGambleAware and GamCare for those seeking assistance with gambling-related issues.
Commitment to Transparency
Transparency is a cornerstone of our operations. We ensure that:
- Terms and Conditions Are Clear: Providing straightforward and accessible information about our services, bonuses, and policies.
- Game Information Is Accessible: Offering detailed explanations of game rules, odds, and payout structures.
- Complaint Procedures Are Established: Maintaining a clear process for players to raise concerns or disputes, with escalation to independent adjudication if necessary.
For more information about our licensing and regulatory status, or if you have any questions or concerns, please contact our customer support team at [email protected].
Dukes Casino is committed to upholding the highest standards of licensing and regulation, ensuring a safe and enjoyable gaming experience for all our players.