Privacy Policy

Effective Date: 19 February 2025

Dukes Casino ("we," "us," "our") is committed to safeguarding the privacy of our users ("you," "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

Dukes Casino operates under the legal entity [Your Company Name], registered in the United Kingdom. For any data protection queries, please contact our Data Protection Officer (DPO) at:

• Email: [email protected]
• Postal Address: [Your Company Address]

2. Data Collection

We collect personal data to provide and enhance our services. This includes:

• Personal Identification Information: Name, date of birth, and contact details.
• Financial Information: Payment details for processing transactions.
• Technical Data: IP addresses, browser type, and device information.
• Usage Data: Activity logs, preferences, and game history.

3. Legal Basis for Processing

Our processing of your personal data is based on:

• Contractual Necessity: To fulfill our obligations in providing services you request.
• Legal Compliance: Adhering to regulatory requirements, such as anti-money laundering laws.
• Legitimate Interests: Enhancing user experience and ensuring platform security.
• Consent: For specific purposes like marketing communications, where you have provided consent.

4. Use of Personal Data

We utilize your data to:

• Facilitate account registration and management.
• Process deposits and withdrawals.
• Personalize your gaming experience.
• Communicate updates, promotions, and service-related information.
• Monitor for fraudulent activities and ensure compliance with legal obligations.

5. Data Sharing

We may share your information with:

• Service Providers: Third parties assisting in payment processing, customer support, and IT services.
• Regulatory Bodies: To comply with legal obligations and regulatory requirements.
• Marketing Partners: With your explicit consent, for promotional activities.

All third parties are contractually obligated to protect your data and process it in accordance with applicable laws.

6. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.

7. Data Retention

We retain your personal data only as long as necessary for:

• Providing our services.
• Fulfilling legal and regulatory obligations.
• Resolving disputes and enforcing agreements.

Retention periods are determined based on legal requirements and the nature of the data.

8. Your Rights

Under the UK GDPR, you have rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccuracies in your data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Limit processing of your data in specific circumstances.
• Data Portability: Obtain your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact our DPO at [email protected]. We will respond within one month of receiving your request.

9. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

10. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings. For detailed information, refer to our Cookie Policy.

11. Marketing Communications

With your consent, we may send you promotional materials about our services and offers. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails.
• Adjusting your account settings.
• Contacting our customer support.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or through our platform. Continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, reach out to our DPO at:

• Email: [email protected]
• Postal Address: [Your Company Address]

Dukes Casino is dedicated to protecting your privacy and ensuring a secure gaming environment.