Responsible Gambling

At Dukes Casino, we are dedicated to providing an enjoyable and secure gaming environment for our players in the United Kingdom. We recognize that while gambling serves as a form of entertainment for many, it can lead to challenges for some individuals. Our commitment to responsible gambling encompasses a range of measures designed to promote safe play and offer support to those who need it.

1. Our Commitment

We strive to:

• Promote Safe Gambling Practices: Encourage players to engage in gambling as a leisure activity, not as a means to solve financial difficulties.
• Prevent Underage Gambling: Ensure that only individuals aged 18 and over can access our services.
• Protect Vulnerable Individuals: Identify and support players who may be at risk of developing gambling-related problems.
• Ensure Fair and Transparent Operations: Maintain the integrity of our games and provide clear information about terms and conditions.
• Provide Support and Resources: Offer tools and resources to help players manage their gambling activities responsibly.

2. Player Protection Tools

To assist you in maintaining control over your gambling, we offer several tools:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Time-Out Periods: Take a short break from gambling by opting for a time-out period ranging from 24 hours to six weeks.
• Self-Exclusion: If you need a longer break, you can self-exclude from our platform for a period between six months and five years.
• Reality Checks: Receive regular notifications about the time you've spent gambling during a session.
• Session Limits: Define the maximum duration of your gaming sessions to prevent excessive play.

These tools can be accessed and managed through your account settings. For assistance, our customer support team is available to guide you.

3. Recognizing Problem Gambling

It's essential to be aware of signs that may indicate problematic gambling behavior:

• Spending more money and time on gambling than intended.
• Neglecting personal or professional responsibilities due to gambling.
• Chasing losses in an attempt to recover funds.
• Borrowing money or selling possessions to finance gambling activities.
• Experiencing stress, anxiety, or irritability related to gambling.

If you recognize any of these signs in yourself or someone else, consider seeking support.

4. Support Resources

We collaborate with reputable organizations that offer assistance and guidance:

• BeGambleAware: Provides information and support for individuals affected by gambling. Visit BeGambleAware or call the National Gambling Helpline at 0808 8020 133.
• GamCare: Offers free counseling and support services. More information is available at GamCare.
• GAMSTOP: A free service that allows you to self-exclude from all online gambling companies licensed in Great Britain. Register at GAMSTOP.

5. Underage Gambling Prevention

We strictly prohibit gambling by individuals under 18. Measures to enforce this include:

• Age Verification: Implementing robust checks during account registration to verify the age and identity of our players.
• Parental Controls: Encouraging parents and guardians to use internet filtering software to prevent underage access to gambling sites.

6. Advertising and Marketing

Our marketing practices are designed to:

• Avoid Targeting Vulnerable Groups: Ensuring that our promotions do not appeal to individuals under 18 or those who have self-excluded.
• Provide Clear Information: Offering transparent terms and conditions for all promotions and bonuses.
• Promote Responsible Gambling: Including messages in our advertising materials that encourage safe and controlled play.

7. Employee Training

Our team members receive regular training to:

• Identify Problem Gambling Behaviors: Recognize signs of gambling-related issues among players.
• Provide Appropriate Support: Offer assistance and refer players to relevant support services when necessary.
• Understand Regulatory Requirements: Stay informed about the latest responsible gambling regulations and best practices.

8. Data Protection and Privacy

We are committed to protecting your personal information:

• Secure Data Handling: Utilizing advanced security measures to safeguard your data.
• Privacy Compliance: Adhering to data protection laws and regulations applicable in the United Kingdom.
• Transparency: Clearly outlining how we collect, use, and store your information in our Privacy Policy.

9. Fair Gaming

Ensuring a fair gaming experience is paramount:

• Random Number Generators (RNG): Our games use certified RNGs to guarantee random and unbiased outcomes.
• Regular Audits: Conducting frequent assessments of our games and systems to maintain fairness and transparency.
• Clear Game Rules: Providing comprehensive information about game rules, odds, and payout structures.

10. Contact Us

If you have questions or concerns about our responsible gambling policies or need assistance:

• Customer Support: Reach out via email at [email protected] or call us at [Your Contact Number].
• Live Chat: Available on our website for immediate assistance.

Dukes Casino is dedicated to fostering a safe and enjoyable gaming environment. Remember, gambling should be fun and not adversely affect other aspects of your life. Play responsibly.