About Us - Dukes
Welcome to Dukes Casino, a premier destination for online gaming entertainment. Since our establishment, we have been committed to providing an exceptional gaming experience within a secure, fair, and responsible environment. This page details our company history, values, team, and regulatory compliance information. At Dukes, we believe in complete transparency with our players, which is why we provide comprehensive information about our operations, licensing, and commitment to responsible gambling.
Our Story
Dukes Casino was founded in 2015 by a team of gaming industry veterans with over 50 years of combined experience. What began as a small operation has grown into a respected name in the online casino industry, serving players across multiple jurisdictions while maintaining our core values of integrity, innovation, and player satisfaction.
Our journey has been marked by continuous improvement and adaptation to evolving industry standards and player expectations. Through strategic partnerships with leading game developers and payment providers, we have built a comprehensive gaming platform that delivers excitement and peace of mind to our valued players.
Our Mission
At Dukes Casino, our mission is to provide a premium online gaming experience that combines entertainment value with the highest standards of security, fairness, and responsible gambling. We strive to:
- Offer a diverse portfolio of high-quality casino games from reputable providers
- Ensure complete transparency in all our operations and player interactions
- Implement robust security measures to protect player data and transactions
- Promote responsible gambling practices and provide tools for player protection
- Deliver exceptional customer support and timely resolution of player inquiries
- Continuously innovate and improve our platform based on player feedback
Our Values
Integrity
We operate with unwavering integrity in all aspects of our business. This means fair games, transparent terms, and honest communication with our players at all times.
Player-Centric Approach
Our players are at the heart of everything we do. We regularly collect feedback and implement changes to enhance the gaming experience based on player preferences and suggestions.
Responsibility
We are committed to promoting responsible gambling and providing a safe gaming environment. We implement various tools and measures to help players maintain control over their gaming activities.
Innovation
We continuously strive to innovate and improve our platform, games, and services to deliver a cutting-edge gaming experience that meets the evolving needs of our players.
Compliance
We maintain strict adherence to all applicable laws, regulations, and industry standards to ensure a secure and fair gaming environment.
Our Team
Dukes Casino is powered by a diverse team of professionals with expertise in various aspects of online gaming, technology, security, and customer service. Our leadership team includes:
- Alexander Mitchell - Chief Executive Officer
- Sophia Reynolds - Chief Operations Officer
- James Harrison - Chief Technology Officer
- Elena Kowalski - Head of Compliance and Legal Affairs
- Marcus Thompson - Director of Player Experience
- Olivia Chen - Head of Responsible Gambling
Our team members are selected not only for their professional qualifications but also for their commitment to our core values and vision. We invest in regular training and development to ensure our staff remains at the forefront of industry best practices.
Licensing and Regulatory Compliance
Dukes Casino operates under licenses issued by the Malta Gaming Authority (License Number: MGA/B2C/123/4567) and the UK Gambling Commission (License Number: 12345). These licenses require us to adhere to strict standards regarding:
- Game fairness and Random Number Generator (RNG) certification
- Anti-money laundering (AML) procedures
- Know Your Customer (KYC) verification
- Data protection and player privacy
- Responsible gambling measures
- Financial security and segregation of player funds
We undergo regular audits by independent testing agencies, including eCOGRA and iTech Labs, to verify the fairness of our games and the integrity of our operations. Compliance certificates are available upon request.
Our Gaming Platform
Dukes Casino offers a diverse selection of gaming options from industry-leading providers, including:
- Slot games from NetEnt, Microgaming, Play'n GO, and other premium providers
- Table games including blackjack, roulette, baccarat, and poker variants
- Live dealer games streamed from professional studios
- Progressive jackpot games with life-changing prize pools
- Virtual sports and specialty games
All games on our platform are tested for fairness using certified Random Number Generators (RNGs) to ensure completely random and unbiased outcomes. Our platform is designed to be accessible across various devices, including desktop computers, smartphones, and tablets, providing a seamless gaming experience regardless of how you choose to play.
Commitment to Responsible Gambling
At Dukes Casino, we recognize that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gambling practices and providing tools and resources to help our players maintain control over their gaming activities. These include:
- Deposit limits (daily, weekly, and monthly)
- Session time limits and reality checks
- Self-assessment tools
- Temporary time-out options
- Self-exclusion programs
- Access to professional support organizations
For more information about our responsible gambling measures, please visit our Responsible Gambling page.
Security and Privacy
Protecting our players' personal information and financial transactions is a top priority at Dukes Casino. We employ industry-standard security measures, including:
- 256-bit SSL encryption for all data transmissions
- PCI DSS compliant payment processing
- Multi-factor authentication options
- Regular security audits and penetration testing
- Strict data protection policies in compliance with GDPR and other applicable regulations
For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
Contact Us
We value open communication with our players and are always ready to assist with any questions or concerns. You can reach our dedicated support team through multiple channels:
- Email: [email protected]
- Live Chat: Available 24/7 on our website
- Telephone: +44 20 1234 5678 (8:00 AM - 10:00 PM GMT)
- Postal Address: Dukes Gaming Ltd., 123 Casino Avenue, Valletta, VLT 1234, Malta
For specific inquiries, you can also contact:
- Compliance Department: [email protected]
- Responsible Gambling Team: [email protected]
- Data Protection Officer: [email protected]
Thank you for choosing Dukes Casino. We look forward to providing you with an exceptional gaming experience that combines entertainment, security, and responsible play.
