Responsible Gambling - Dukes

At Dukes Casino, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to providing a safe, secure, and responsible gaming environment for all our players. Our responsible gambling policy is designed to help prevent gambling-related problems and promote a positive gaming experience. We provide various tools and resources to help you maintain control over your gambling activities and make informed decisions about your play.

Our Commitment to Responsible Gambling

Dukes Casino holds all necessary gaming licenses and adheres to strict regulatory requirements regarding responsible gambling. We take our duty of care seriously and have implemented comprehensive measures to promote responsible play and protect vulnerable individuals. Our platform incorporates various features designed to help you gamble responsibly and maintain control over your gaming experience.

Self-Assessment

Understanding your gambling habits is the first step toward responsible play. We encourage all players to regularly assess their gambling behavior by considering the following questions:

Do you gamble to escape problems or relieve feelings of helplessness, anxiety, or depression?
Have you ever lied to family members, friends, or others about how much you gamble or how much money you've lost?
Do you find yourself trying to win back money you have lost (chasing losses)?
Have you ever gambled longer than you had planned?
Have you ever gambled until your last penny was gone?
Has your gambling caused any financial problems for you or your household?
Have you ever felt remorse after gambling?

If you answered "yes" to any of these questions, we recommend reviewing your gambling habits and considering using our responsible gambling tools.

Responsible Gambling Tools

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. This helps manage your spending and ensures you only gamble with what you can afford to lose. You can set or adjust these limits in your account settings. While limit decreases take effect immediately, increases will only be implemented after a 24-hour cooling-off period.

Reality Checks

Our platform provides notifications at regular intervals during gameplay to remind you how long you've been playing. These reality checks display the time elapsed and your net win/loss during the session, helping you make informed decisions about whether to continue playing.

Session Time Limits

You can set limits on how long you can play in a single session. Once the limit is reached, you'll be automatically logged out and will need to take a break before playing again. This feature helps prevent extended gambling sessions that may lead to poor decision-making.

Loss Limits

Set maximum loss thresholds for daily, weekly, or monthly periods. Once you reach your predetermined loss limit, you won't be able to place additional bets until the time period resets.

Wager Limits

Control the maximum amount you can wager on individual bets by setting wager limits. This helps manage risk and prevents impulsive high-stakes betting.

Account History

Review your complete gambling history, including deposits, withdrawals, wagers, wins, and losses. This transparency helps you maintain awareness of your gambling patterns and expenditure.

Self-Exclusion Options

Temporary Time-Out

If you need a short break from gambling, you can set a temporary time-out period of 24 hours, 7 days, 30 days, or 90 days. During this period, you won't be able to access your account or place any bets, but you can still withdraw your funds.

Self-Exclusion

For longer-term breaks, you can self-exclude for 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account will be completely deactivated, and you won't be able to create new accounts. We will also remove you from all marketing communications. This is a serious step designed to help those who recognize they may have a gambling problem.

Important: Self-exclusion cannot be reversed until the selected period has expired. To initiate self-exclusion, please contact our customer support team.

Protection of Minors

Dukes Casino strictly prohibits gambling by individuals under the age of 18 (or the legal gambling age in your jurisdiction). We implement rigorous age verification procedures as part of our KYC (Know Your Customer) process to prevent underage gambling. Parents and guardians should take appropriate measures to ensure that gambling websites are not accessible to minors using their devices, including:

Installing parental control software
Keeping account credentials secure
Educating minors about age restrictions for gambling
Never allowing minors to participate in gambling activities, even under supervision

Problem Gambling Resources

If you or someone you know is struggling with gambling-related issues, professional help is available. The following organizations provide confidential support, counseling, and resources for problem gambling:

GamCare: www.gamcare.org.uk | Helpline: 0808 8020 133
Gamblers Anonymous: www.gamblersanonymous.org
BeGambleAware: www.begambleaware.org | Helpline: 0808 8020 133
GamStop: www.gamstop.co.uk (UK self-exclusion program)
National Council on Problem Gambling: www.ncpgambling.org | Helpline: 1-800-522-4700

Signs of Problem Gambling

Problem gambling can develop gradually and may be difficult to recognize. Common warning signs include:

Spending more time or money on gambling than intended
Gambling to escape problems or relieve distress
Failed attempts to cut back or stop gambling
Lying to conceal gambling activities
Jeopardizing relationships, career opportunities, or education due to gambling
Chasing losses (trying to win back money already lost)
Borrowing money or selling possessions to fund gambling
Feeling restless or irritable when trying to cut down on gambling

If you recognize these signs in yourself or someone close to you, we strongly encourage seeking professional help.

Responsible Gambling Tips

Follow these guidelines to ensure gambling remains an enjoyable activity:

Gamble for entertainment, not as a source of income or to recover losses
Set a budget before you start and stick to it
Only gamble with money you can afford to lose
Set time limits for your gambling sessions
Take regular breaks during gambling sessions
Avoid gambling when under the influence of alcohol or drugs
Don't gamble when feeling depressed, upset, or stressed
Balance gambling with other recreational activities

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance with managing your gambling activities, our dedicated responsible gambling team is available 24/7. You can reach them through:

Email: [email protected]
Live Chat: Available through the "Support" section of our website
Phone: +44 800 123 4567

All communications with our responsible gambling team are treated with the utmost confidentiality and sensitivity.

Regulatory Compliance

Dukes Casino operates under licenses issued by the UK Gambling Commission (License Number: 12345) and the Malta Gaming Authority (License Number: MGA/B2C/123/4567). We adhere to all regulatory requirements regarding responsible gambling and player protection. Our responsible gambling policy is regularly reviewed and updated to ensure compliance with the latest regulatory standards and best practices in the industry.

Last updated: [Current Date]