Privacy Policy - Dukes

At Dukes Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or use our services. We operate in full compliance with applicable data protection laws and gambling regulations. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We collect various types of information to provide and improve our services, ensure compliance with legal obligations, and enhance your gaming experience. The information we collect includes:

Personal Information

Identity Information: Full name, date of birth, nationality, gender, and photographic identification
Contact Information: Email address, telephone number, residential address
Financial Information: Payment method details, transaction history, banking information
Account Information: Username, password (encrypted), security questions
Verification Documents: Copies of identification documents, proof of address, source of funds documentation

Technical Information

Device Information: IP address, browser type and version, operating system
Usage Data: Pages visited, games played, time spent on site, betting patterns
Location Data: General location information based on IP address
Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

Providing Our Services

Processing your registration and maintaining your account
Processing deposits and withdrawals
Providing customer support and resolving disputes
Delivering personalized gaming experiences
Administering bonuses, promotions, and loyalty programs

Legal and Regulatory Compliance

Verifying your identity and age (KYC procedures)
Preventing fraud, money laundering, and other illegal activities
Complying with licensing requirements and gambling regulations
Conducting responsible gambling assessments
Responding to legal requests from regulatory authorities

Communication and Marketing

Sending service-related communications and updates
Providing information about promotions and offers (with consent)
Conducting surveys and collecting feedback
Notifying you about changes to our services or policies

Business Improvement

Analyzing usage patterns to improve our website and services
Developing new products and features
Troubleshooting technical issues
Conducting market research and statistical analysis

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of our contract with you
Legal Obligation: Processing required to comply with our legal obligations
Legitimate Interests: Processing necessary for our legitimate business interests
Consent: Processing based on your specific consent (e.g., for marketing communications)

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers

Payment processors and financial institutions
Identity verification services
Customer support providers
IT and cloud service providers
Marketing and analytics partners

Regulatory Bodies and Legal Authorities

Gambling regulatory authorities
Financial intelligence units
Law enforcement agencies (when legally required)
Tax authorities (when legally required)

Business Partners

Game providers and software developers
Affiliate partners (aggregated or anonymized data only)

Note: All third parties with whom we share your data are required to maintain the confidentiality and security of your information and to process it in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

Industry-standard SSL encryption for data transmission
Secure password protocols and multi-factor authentication
Regular security assessments and penetration testing
Access controls and staff training
Data minimization and retention policies
Secure data storage systems with regular backups

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

For the duration of your relationship with us as an active customer
As required to comply with legal and regulatory obligations (typically 5-7 years after account closure for gambling and financial regulations)
As necessary to resolve disputes or enforce our agreements
As needed to protect our legitimate business interests

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information in certain circumstances
Right to Restriction: Request limitation of processing of your personal information
Right to Data Portability: Request transfer of your information to another service provider
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

International Data Transfers

We operate globally and may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection. When we transfer your data internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including:

Standard contractual clauses approved by relevant data protection authorities
Adequacy decisions where applicable
Data transfer impact assessments
Additional contractual measures as required

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the types of cookies we use, their purposes, and how you can manage your cookie preferences, please refer to our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where required by law, seeking your consent. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Data Protection Officer
Dukes Casino
Email: [email protected]
Address: 123 Gaming Boulevard, Malta, MLA 1234
Phone: +356 1234 5678

For general inquiries or customer support, please visit our Contact Us page or email [email protected].

Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so that we can try to resolve your concern directly.

Last Updated: May 15, 2023