Terms & Conditions - Dukes
Welcome to Dukes Casino. These Terms and Conditions constitute a legally binding agreement between you (the "Player," "User," or "Customer") and Dukes Casino (the "Casino," "Company," "We," or "Us"). By registering an account, accessing our services, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Dukes Casino is committed to providing a fair, responsible, and secure gaming environment while complying with all applicable laws and regulations. Please read these terms carefully as they govern your use of our services.
1. General Provisions
1.1 Dukes Casino is operated by Duke Gaming Ltd., a company registered under the laws of Malta with registration number C88123, having its registered address at 14 Strait Street, Valletta, VLT 1432, Malta.
1.2 Dukes Casino holds a valid gaming license issued by the Malta Gaming Authority (License Number: MGA/B2C/123/2023) and operates in accordance with all applicable laws and regulations.
1.3 These Terms and Conditions may be amended from time to time. Any material changes will be notified to players via email or through a notification on our website. Your continued use of our services following such notification constitutes acceptance of the revised Terms and Conditions.
1.4 In case of any discrepancy between different language versions of these Terms and Conditions, the English version shall prevail.
2. Account Registration and Eligibility
2.1 To register an account with Dukes Casino, you must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
2.2 Players from the following jurisdictions are prohibited from opening an account or using our services: United States of America, France, Spain, Italy, Australia, Hong Kong, Turkey, and any other jurisdiction where online gambling is illegal or where Dukes Casino is not licensed to operate.
2.3 You are permitted to maintain only one account with Dukes Casino. Multiple accounts registered by the same person will be closed, and any funds may be forfeited.
2.4 During registration, you must provide accurate, complete, and current personal information. This includes, but is not limited to, your full name, date of birth, residential address, email address, and phone number.
2.5 You are solely responsible for maintaining the confidentiality of your account credentials. Any activity occurring under your account will be deemed to have been authorized by you.
3. Account Verification (KYC)
3.1 Dukes Casino is legally obligated to verify the identity of its players in accordance with anti-money laundering regulations and responsible gambling practices.
3.2 You may be required to provide verification documents including, but not limited to:
- Proof of identity (valid passport, national ID card, or driver's license)
- Proof of address (utility bill, bank statement, or official government correspondence dated within the last 3 months)
- Proof of payment method (front and back of credit/debit card with middle digits redacted, screenshot of e-wallet account)
- Source of funds documentation (where applicable)
3.3 Until your account is fully verified, withdrawal limits may be applied, and certain functionalities may be restricted.
3.4 Dukes Casino reserves the right to suspend or close accounts where verification cannot be completed satisfactorily within 30 days of the first request.
4. Deposits and Withdrawals
4.1 Dukes Casino offers various payment methods for deposits and withdrawals. Available methods may vary depending on your country of residence.
4.2 The minimum deposit amount is €10 or equivalent in your account currency. The maximum deposit amount varies depending on the payment method used.
4.3 The minimum withdrawal amount is €20 or equivalent in your account currency. The maximum withdrawal limits are as follows:
- €5,000 per transaction
- €10,000 per week
- €30,000 per month
4.4 Withdrawal processing times vary depending on the payment method:
- E-wallets: 0-24 hours
- Credit/Debit Cards: 3-5 business days
- Bank Transfers: 3-7 business days
4.5 Dukes Casino reserves the right to process withdrawals via the same method used for deposits, up to the deposited amount. Any additional winnings may be processed via bank transfer.
4.6 Players must wager their deposit amount at least once before a withdrawal can be processed, to prevent money laundering activities.
5. Bonuses and Promotions
5.1 All bonuses and promotions are subject to specific terms and conditions, which are published alongside the offer.
5.2 Unless otherwise specified, the standard wagering requirement for bonuses is 35 times the bonus amount.
5.3 Different games contribute differently toward wagering requirements:
- Slots: 100%
- Table Games: 10%
- Video Poker: 10%
- Live Casino Games: 5%
5.4 The maximum bet allowed while playing with an active bonus is €5 or equivalent per spin/hand.
5.5 Dukes Casino reserves the right to revoke bonuses and any associated winnings if evidence of bonus abuse, fraudulent activity, or violation of bonus terms is found.
5.6 Players may have only one active bonus at a time. Bonuses cannot be combined unless explicitly stated otherwise.
6. Game Rules and Fairness
6.1 All games offered by Dukes Casino are provided by licensed and regulated software providers and use certified Random Number Generators (RNG) to ensure fair and random outcomes.
6.2 The theoretical Return to Player (RTP) percentage for each game is available in the game information or rules section.
6.3 Dukes Casino is not liable for any discrepancies or errors that may occur during gameplay due to internet connection issues, hardware/software failures, or human error.
6.4 In case of a game malfunction, all affected bets will be void and returned to players.
6.5 The maximum win limit per spin/hand/round is €100,000 or equivalent in your account currency, regardless of the stake amount.
7. Responsible Gambling
7.1 Dukes Casino is committed to promoting responsible gambling and provides various tools to help players maintain control over their gambling activities:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time limits
- Reality checks
- Self-assessment tests
- Temporary time-out (24 hours to 6 weeks)
- Self-exclusion (minimum 6 months)
7.2 To activate any of these responsible gambling tools, please contact our customer support team or access them directly through your account settings.
7.3 Dukes Casino reserves the right to close or restrict accounts showing signs of problem gambling, even if no self-exclusion request has been made.
8. Prohibited Activities
8.1 The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
- Using VPNs or other methods to disguise your location
- Creating multiple accounts
- Engaging in fraudulent activities, including payment fraud
- Exploiting software bugs or game vulnerabilities
- Collusion with other players
- Using automated software, bots, or artificial intelligence
- Money laundering or attempting to use the Casino for any illegal purpose
- Abusing bonuses or promotions
8.2 Dukes Casino employs sophisticated monitoring systems to detect prohibited activities and reserves the right to investigate suspicious behavior.
9. Limitation of Liability
9.1 Dukes Casino provides its services on an "as is" and "as available" basis without any warranties, expressed or implied.
9.2 We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or other intangible losses.
9.3 Dukes Casino is not liable for any damages or losses resulting from technical issues, including website downtime, game malfunctions, or communication failures.
9.4 The maximum liability of Dukes Casino in any circumstance is limited to the amount in the player's account at the time of the incident.
10. Intellectual Property
10.1 All content on the Dukes Casino website, including but not limited to logos, trademarks, text, graphics, images, videos, and software, is the property of Dukes Casino or its licensors and is protected by intellectual property laws.
10.2 You may not reproduce, distribute, modify, or create derivative works from any content without prior written permission from Dukes Casino.
11. Privacy and Data Protection
11.1 Dukes Casino collects and processes personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and Conditions.
11.2 By accepting these Terms and Conditions, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
11.3 Dukes Casino implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.
12. Complaints and Dispute Resolution
12.1 If you have a complaint or dispute regarding our services, please contact our customer support team at [email protected].
12.2 We aim to resolve all complaints within 14 days of receipt. If a resolution cannot be reached, you may escalate the matter to our Complaints Manager at [email protected].
12.3 If you remain dissatisfied with the outcome, you may refer the dispute to the Malta Gaming Authority or an alternative dispute resolution (ADR) provider.
13. Termination
13.1 Dukes Casino reserves the right to terminate or suspend your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms and Conditions.
13.2 You may close your account at any time by contacting our customer support team.
13.3 Upon termination, any remaining balance in your account will be returned to you, subject to verification procedures and any applicable fees.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Malta.
14.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malta.
15. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us:
Customer Support: [email protected]
Phone: +356 2034 1258
Live Chat: Available 24/7 on our website
Postal Address: Duke Gaming Ltd., 14 Strait Street, Valletta, VLT 1432, Malta
Last updated: June 15, 2023
